Refund & Cancellation Policy

1. Subscription Plans

Humbot's paid plans, Premium and Pro, are offered on a recurring subscription basis, each as a Monthly plan or an Annual plan. In this policy, "Premium" means either paid plan. Current prices and the usage allowances each plan includes are listed on our Pricing page. Website payments are taken by our Merchant of Record, Paddle.com, which may show prices in your local currency; the amount shown at checkout is the amount you pay. By subscribing, you authorize Humbot to charge your chosen payment method automatically at the start of each billing cycle until you cancel. Nothing is charged for an API access request.

2. 7-Day Money-Back Guarantee

We want you to try Premium without worry. If Premium isn't right for you, you can ask for a full refund of your first Premium payment within 7 days of that payment — as long as you have only used Premium lightly during that time.

You qualify if, since that payment, you have used no more than:

• 30 AI Chat messages,
• 1,000 Humanizer words,
• 5 generated images, and
• 2 plagiarism checks.

Going over any one of these limits means the guarantee no longer applies, even within the 7 days. Usage is counted across Humbot on the web and in the app, from our own usage records.

The guarantee does not cover:

• Renewal payments, or any payment after your first Premium payment.
• A second refund — the guarantee is available once per person, including across multiple accounts.
• Purchases made through the Google Play Store — Google's own refund policy applies to those.
• Accounts that break our Terms of Service or Acceptable Use Policy, or requests that try to misuse this guarantee.

When a guarantee refund is approved, the full amount of that payment is returned to your original payment method, your subscription is cancelled so you are never charged again, and your account moves to the Free plan straight away.

3. Cancelling Your Subscription

You may cancel your subscription at any time from your account settings, or through the payment provider used at checkout (Paddle for website purchases — use the Cancel link on your Billing page or in your Paddle receipt email — or the Google Play Store for Android purchases). Cancellation stops future renewals — it does not end your current billing period early.

4. Access After Cancellation

When you cancel, you retain full Premium access for the remainder of the billing period you already paid for. Your account reverts to the Free plan automatically once that period ends — no further charges are made.

If a renewal payment fails, your payment provider may retry it. Premium stays active for up to 3 days while that happens. If the payment still can't be collected, your account moves to the Free plan and no further renewal is attempted until you subscribe again.

5. Other Refunds

Outside the money-back guarantee in Section 2, payments are non-refundable because Premium is active from the moment you pay, and we do not give partial refunds for unused time in a billing period.

We will always refund in full, whatever your usage, if:

• You were charged twice for the same billing period due to a technical error.
• You were charged after successfully cancelling before the renewal date.
• A payment was deducted but Premium access was never activated on your account.
• Any case where a refund is required under applicable consumer protection law.

6. How to Request a Refund

Email nikhil@humbaa.com within 7 days of the payment, with the email address of your Humbot account and the date of the payment (the payment ID from your receipt helps, if you have it). We check your request against our records and reply within 3 working days.

Approved refunds for website purchases are issued by Paddle and go back to the original payment method. Your bank or payment provider usually takes 5–7 working days to show the money in your account.

7. Price Changes

We may change subscription pricing from time to time. Any price change will be communicated with reasonable notice and will only apply to your next renewal — never to a period you have already paid for.

8. Contact Us

Questions about billing, cancellations, or refunds can be sent to nikhil@humbaa.com or thehumbaastaff@gmail.com, or over WhatsApp at +91 99221 30762. See also our Terms of Service and Privacy Policy.