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Refund & Cancellation Policy

Last updated: September 2026

1. Subscription Plans

Humbot Premium is offered on a recurring subscription basis — currently available as a Weekly plan, a Monthly plan and an Annual plan. By subscribing, you authorize Humbot to charge your chosen payment method automatically at the start of each billing cycle until you cancel.

2. Cancelling Your Subscription

You may cancel your subscription at any time from your account settings, or through the payment provider used at checkout (Razorpay for web, or the Google Play Store for Android purchases). Cancellation stops future renewals — it does not end your current billing period early.

3. Access After Cancellation

When you cancel, you retain full Premium access for the remainder of the billing period you already paid for. Your account reverts to the Free plan automatically once that period ends — no further charges are made.

4. Refunds

Because Premium access is granted immediately upon payment, subscription charges are generally non-refundable for the period already billed. We do not offer partial refunds for unused time within a billing cycle.

Exceptions are made in the following cases, and will be refunded in full:

  • You were charged twice for the same billing period due to a technical error.
  • You were charged after successfully cancelling before the renewal date.
  • A payment was deducted but Premium access was never activated on your account.
  • Any case where a refund is required under applicable consumer protection law.

5. How to Request a Refund

If you believe you qualify for a refund under Section 4, contact us at nikhil@humbaa.com within 7 days of the charge, including your registered email and the approximate date of the transaction. We review and respond to refund requests within 5–7 business days. Approved refunds are credited back to your original payment method and may take a few additional days to reflect, depending on your bank or payment provider.

6. Price Changes

We may change subscription pricing from time to time. Any price change will be communicated with reasonable notice and will only apply to your next renewal — never to a period you have already paid for.

7. Contact Us

Questions about billing, cancellations, or refunds can be sent to nikhil@humbaa.com or thehumbaastaff@gmail.com, or over WhatsApp at +91 99221 30762. See also our Terms of Service and Privacy Policy.